SEND YOUR PRODUCT TO US FOR ESTIMATE OR REPAIR
Online Repair Request
Please print the completed request form to send with the product and retain a copy for your reference. Your personal details will only be used for the purposes of contacting you regarding your repair,
If you do not receive a confirmation email from us then you may have supplied an invalid email address. Please also check your junk mail folder.
Send the product to us for repair
To avoid damage occurring during transportation, please ensure that your product is securely wrapped. We recommend that you wrap some bubble wrap around the item or items and then pack them in a sturdy box with polystyrene chips or other suitable packing material to avoid movement within the box, preferably to a thickness of 1-2 inches all around. Secure fast with adhesive tape.
Please ensure that you use a suitably secure and traceable means of transportation. We suggest carriers such as:
- Royal Mail Special Delivery,
- Parcelforce,
- InterLink Express
or another reputable transportation company that provides parcel tracking.
Please do not send any batteries or accessories (such as SD cards) with your camera, unless specifically requested to do so.
PLEASE NOTE: We can only despatch products back to UK addresses.
Send your parcel to our repair center at:
DK Audio Visual Services Ltd
Unit 17 Gatwick Metro Centre
Balcombe Road
Horley
Surrey
RH6 9GA